“Our stay at Nekajui, a Ritz-Carlton Reserve, was truly exceptional. The resort is spectacular, with breathtaking views, beautifully designed facilities and an incredible sense of privacy and tranquillity.
The facilities are outstanding. The **gym is amazing**, while the **spa and hydrotherapy pools are truly sensational** — perfect for relaxing and recharging.
What really sets Nekajui apart, however, is its people. The staff were passionate, professional, warm and exceptionally courteous.……
“The staff is what makes the stay! An absolutely phenomenal group of people who truly care about you and what they do. Buffet food was great although the a la carte restaurants stood out.
From the moment I checked in with Mitzi, to the little tour and information provided by the bellhop Elvin to even the servers and hosts (I wish I could remember everyone's name!) but quite the excellent stay. I absolutely fell in love with Costa Rica and will be back!!
There were a few snags along the way but……
“We’ve payed around 5000 dollars to enjoy 3 days and 2 nights, considering that we were star class, the check-in process was fine, they explained us our benefits, etc… During this period of time, the food was awful. We ate breakfast, lunch and dinner is this So Cal Buffet, and the quality of the food was horrible. The food was cold, cheap, disgusting and even hard to even look at or swallow. The people next to the table even called the food ‘’ass’’. And I totally agree. The lunch menu was fine,……
“The staff at hotel Villa del Sueno is what makes the place. We had a couple minor issues, but they were so small that we didn’t even bother to ask for assistance - 1) dirty coffee ring on our nightstand upon check in - cleaned ourself. 2) the shower head had a leak and was spraying out over the edge of the shower onto our sink area - we put a rag over it and it was fine. Breakfast was great and service was good, we ate a lunch and a dinner at the hotel as well, both very good. It was our……
“This hotel deserves zero stars if that were an option. It was a terrible experience, and here’s why:
1. Outdated Facilities: The roof appears to have been neglected for years, and the overall condition of the facilities is poor.
2. Worn-out Bedding: The bed linens were old and tattered, making for an uncomfortable sleep.
3. Unpleasant Odor: The room smelled damp and musty, reminiscent of an old, poorly ventilated house.
4. No Umbrellas Provided: On a rainy night, the so-called resort had no……
“The checking-in was extremely low, the person in charge seemes not to be knowledgeable about the process. The rooms were supposed to be paid in full.
At the check out they messed up, charging me what I already paid. When I realized the error, nad they the agreed that was an error on their side, they told 15-30 day to reimburse the wrong charges.
Really not a very good customer service at the front desk.
Restaurant and other areas the service was excellent.”
“This is a very pretty property. The pool is clean and nice to swim in. The staff go above and beyond! It is just steps away from the beach. We would stay again,”